Our Guarantee 2018-04-08T20:11:29+00:00

Guarantee Information

WTD SMARTGLOVE™ TECHNOLOGY GAURANTEE: 

WTD Gloves Precision Series Guarantee to work on any touchscreen devices! Including Apple iOS, Android OS (Samsung, LG, Sony etc.) and other PC touchscreen software stations – this is proving that the glove can engage or activate the device screen for passcode / unlock or answering phone calls etc. Once you try it, you will be able to Text The Difference™ 

WARNING: the Fingerprint Scanning Technology IS NOT guaranteed to work on any touchscreen device. It works best on Apple devices and we encourage all customers to TRY it on their personal devices fingerprint scanning technology. For ALL iOS / Android device users (e.g. Samsung, LG, Sony, Google etc…), testing shows it is more difficult to work or will not work at all. The demonstration of Fingerprint Touchscreen technology as seen on Dragons Den is using an Apple iPhone 7 device. Disclaimers were discussed during the presentation on Dragons Den, but editing for Live airing on CBC removed these disclaimers beyond our control. 

There is also clear disclaimer on every headercard when you receive the gloves that the fingerprint scanning technology is NOT GUARANTEED to work on every touchscreen device. We encourage every customer to TRY scanning your finger into their personal device as a new fingerprint. 

WTD GLOVES WARRANTY:

We’re disappointed if you’re not completely satisfied with your WTD Gloves purchase. We take a lot pride in our products and service! If you are experiencing a problem with a WTD Gloves purchase, please take a minute to read the information below to determine if your issue is covered under the WTD Gloves warranty.

If you purchased your WTD Gloves (the “Product”) from wtdgloves.com or from an authorized WTD Gloves retailer , it is covered by a limited warranty (the “warranty”) provided by WTD Gloves.

This warranty is in addition to and does not affect your legal rights under laws in your country concerning the sale of consumer goods (including, without limitation, national laws implementing EC Directive 1999/44/EC).

WTD Gloves warrants that for 1 (one) year from the date of original purchase, your Product will be free of defects in materials or workmanship, under light use and proper care (a “Covered Defect”). This warranty does not cover damage resulting from improper care or handling, accidents, modification, unauthorized repairs, normal wear or other causes which are not defects in materials or workmanship.

The following causes are not considered Covered Defects:

  • Alterations (unless executed by an authorized WTD Gloves repair facility)
  • Products classified as seconds, samples or promotional
  • Damage caused by extended or excessive sunlight or chlorine
  • Drying the Product with direct sunlight and/or by using a dryer
  • Improper fit caused by incorrect size purchased
  • Improper handling or storage of Product (e.g. storing it wet)
  • Tears caused by force (e.g. by overstretching fabric and seams) or finger gouges during entry or exit of Product
  • Failure to follow instructions provided with Product

Some WTD products have specific written warranties on the washing label. Please read the label, hang tag or warranty card for specific guidelines and return information.

MONEY BACK GUARANTEE: (WTD Gloves Web Store Purchases only)

We want you to be totally psyched about the products you purchase from WTD Gloves web store at www.wtdgloves.com  If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee. Also, associated shipping fees for returns are not refundable. NOTE: this guarantee only applies to orders placed on WTD Gloves web store at www.wtdgloves.com. You can return wtdgloves.com orders for any reason within 30 days of the shipping date, with some exceptions. Please review details for how to Return your shipment on Returns and Exchanges page.